Delivery & Insurance

  1. Delivery
  2. Insurance
  3. Packaging
  4. Shipment Tracking
  5. Delays
  6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Stockholm.

A. Delivery by Postnord: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 to 3 working days. Once your order has arrived at your local post office, you will receive a notice by mail or SMS.

B. Self pick-up: you are welcome to come and collect your products at one of our offices in Stockholm the same day we notify you that we have received your payment.

In both instances, you need to bring a valid ID to collect the products.

2. Insurance

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

3. Packaging

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment Tracking

Once the products have been packaged, the tracking number is sent to your email address. On the Postnord homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charges below are only applicable to deliveries within Sweden. If you wish to have your products delivered to another country, please contact us on +46 8 678 20 30 or by email at for prices and terms.

 

Grams of Gold Fee in SEK Grams of Silver Fee in SEK
0 199 0 199
100 299 500 299
300 399 5000 399
600- 499 20000- 499

If you are planning on ordering both silver and gold, your applied shipping price will be of the higher bracket. For example, if you buy 100 grams of gold (299 SEK Fee) and 6000 grams of silver (399 SEK Fee), you will pay 399 SEK for shipping.

In orders where you purchase silver, 25% of the shipping price will be charged as VAT and will be shown on the buy invoice. Please note that the prices above are shown with VAT included. Following, orders with gold shall not apply VAT in the delivery cost.

If you make an order with both silver and gold, VAT charges will come into effect as well, however only for the silver that has been ordered.

 

Partners

Delivery & Insurance - Tavex
Delivery & Insurance - Tavex
Delivery & Insurance - Tavex
Delivery & Insurance - Tavex
Delivery & Insurance - Tavex
Delivery & Insurance - Tavex