Table of Contents

This is how Tavex Guldkuvert® works:

Tavex Guldkuvert® – Tavex Gold Envelope. 

1. Order a free of charge Tavex Guldkuvert ® 
   Order from our website (tavex.se) or customer service (+46 8 678 20 30). If you order before 17.00 we will send out your envelope the same day and it will normally arrive the next working day. You are not obligated to sell your gold by ordering the Guldkuvert.
2. Insured package
   Follow the instructions you receive to ensure your gold envelope is insured, the insurance covers a value up to 100 000 SEK for each Guldkuvert. Let us know if the value is higher and we will send you several return envelopes so that everything will be fully insured.
3. Send your gold to us with Tavex Guldkuvert®
   Put the gold in the safety bag and seal the bag. Send the gold and the contract in the prepaid return envelope and deliver it to your closest PostNord service point, you can find it here: Service points. Make sure you receive a receipt that you have handed in the return envelope.
4. The value of the gold is evaluated accurately
   When we have received the gold our experts will calculate the value of your gold.
5. Payment within 24 hours
   We will contact you by phone with our price offer and once you have agreed on the price you will have the money in your account within 24 hours.

You can read more about these steps in our scrap gold FAQ.

This is what you will receive with the Tavex Guldkuvert®:

• Simple instructions
  Clear and simple instructions on how you send your gold fully insured to Tavex.
• Safety bag
  A tamper-proof safety bag to send your gold in. The bag is sealed by removing the silvery strip protecting the blue tape that will seal the bag.
• Contract
  Contract with the description of the gold you want to sell to us. With this signed contract you task Tavex with buying your gold.
• Return envelope

A prepaid return envelope that you will you use to send the gold and the contract to Tavex. The return envelope is delivered to a PostNord service point.

How is my gold valued?

The purity of the gold is checked

The gold is checked to determine its purity. This is done in-house by Tavex gold experts with the help of acids to determine the purity of the gold. Gold is tested for its purity using a gold testing kit and compared against gold test sticks of known gold fineness to evaluate its purity. In most cases, gold jewelry has a purity of 18k or 14k. Tavex gold experts are experienced in valuing gold and have served tens of thousands of satisfied customers. Tavex is AAA-rated since 2016 by Bisnode

The weight of the gold is checked

The gold is then weighed accurately using our finely calibrated weighing machines. Several readings are taken and it ensured that the scale is calibrated, to give the most accurate weight of the gold.

Your gold is valued!

Once we know the purity of the gold and the weight of your gold, we calculate your total gold price. You are then notified of your gold value by email or telephone. We have transparent prices which are available online: https://tavex.se/en/sell-gold-via-tavexs-gold-envelope/. Our prices are updated continuously to ensure that the price offer we make is based on the current actual price of the gold in the market.

We offer transparent and market-leading prices from the smallest products and do not display misleading prices on our webpage, which unfortunately some gold traders are doing (by displaying prices on a webpage that are deceptively high but are only appliable for selling jewelry for more than 300 grams!) Generally, the average weight of the gold jewelry that we get is about 20-30 grams and the price for this offered by the competitor is deceptively low (less than half that is displayed). We encourage all customers to check Google reviews and Google search about the company that they want to sell gold to via the net before doing business.

Money is paid out within 24 hours!

All of this is done within 24 hours of Tavex receiving your Guldkuvert and valuing your gold!

We take our promise to deliver money to our customers within 24 hours of valuing your gold very seriously. We make express payments so money reaches your bank account as soon as possible.  We work hard to keep this promise (with the exception of weekends and holidays). For this, we assume that we have received the gold agreement filled with correct bank details and the gold agreement is valid.

Express payment and money in your account within 24 hours of valuation! This is a promise that many of our competitors do not give or cannot keep. Accurate Valuation and Express payment, that is what you get when you sell gold jewelry via Guldkuvert to Tavex, the leading gold and silver bullion dealer in Scandinavia! Avoid long waiting times of day and weeks: Get your money fast: Choose Tavex Guldkuvert!

FAQs 

How can I order a Tavex Guldkuvert®?

You can order your Tavex Guldkuvert in several ways:

• Via the internet (use the order form [link to form] here on our webpage)
• Via telephone and talking to our customer service (+46 8 678 20 30)
• E-mail (tavex@tavex.se)

Does the Tavex Guldkuvert® have an expiration date?

The return delivery for Tavex Guldkuvert is valid for two months. If the delivery is no longer valid you can ask us for a new shipping document or order a new Guldkuvert.

Is it safe to send in my gold with the return envelope?

Yes, your gold is not sent my regular mail but with PostNords registered mail. Please do not put your gold in a regular mailbox. Instead please submit the return envelope to your nearest post office. When you do this, you will receive a receipt from the post office, that you need to keep for insurance purposes. When the Guldkuvert arrives an authorized Tavex employee has to sign for the envelope in order to receive it. All of this is done to make the process as safe as possible. You can also track your package using the PostNord’s webpage here: https://www.postnord.se/vara-verktyg/spara-brev-paket-och-pall#/

Does Tavex have any store that one can visit?

Yes, Tavex has four stores located in Stockholm. You are welcome to our offices to sell your gold in a safe, discrete, and professional way at great prices. If you come to our store, you have the possibility to be paid in cash instantly, as soon as we have valued your gold. You can also get the money transferred to your bank account within 24 hours. Warm Welcome!

How long will it take for me to receive the money after I send my gold?

We will pay out the money as soon as we have valued the gold that has been delivered to us via Guldkuvert and received the correct bank account number from you. We will transfer the money with an express transfer within 24 hours of valuing the gold and agreeing on the price with you.

How do I know you have valued my gold accurately?

The gold that you send to us via Guldkuvert is weighted using well-calibrated and sensitive scales to give the accurate weight of the gold.  Our well-trained and experienced gold experts then value your gold, by determining its purity using acid tests.

Do you charge any valuation fee for valuing my gold?

No, we do not charge any valuation fee. Our price is fair and transparent. You can track our prices online here: https://tavex.se/salj-guld-via-tavex-guldkuvert/

If I change my mind, is it possible to get my gold back?

If you choose not to sell the gold to us it will be returned to you. You should contact us as soon as possible since by signing the contract you authorize us to do tests that might damage your gold. We charge 199 SEK in postal fees to cover our postage and insurance costs when sending these products back to you. Other than that, there are no additional fees.

What happens if my Guldkuvert is lost?

When you send your gold with us, it is sent via Postnords Rek letter. Your gold is automatically insured up to a value of 100 000 SEK. Tavex has partnered up with Länsförsäkring Insurance to provide additional insurance (most of the other gold dealer, unfortunately, offer a cover of only 10 000 SEK)

PostNords REK service is one of the safest ways to ship items and Tavex pays for the shipping costs. When you choose Tavex Guldkuvert, the insurance is included with no additional cost to you. In the highly unlikely event that your Tavex Guldkuvert is lost, we will compensate you for your damage (in coordination with our insurance provider: Länsförsäkringar Insurance) if the following conditions are fulfilled:

If the Tavex Guldkuvert is lost, the policyholder can receive compensation if an original receipt from Postnord can be presented. The compensation is based on the weight registered by the Post Office on the receipt at the time of submission, deducting the weight of the Guldkuvert. The policyholders’ remuneration is based on the weight and current price for 18 karat gold*, unless otherwise stated in the submitted documents. A valid “gold agreement” is a precondition for being able to pay out the insurance compensation.

*most of the gold that we buy is 18 karats!

What does the best price guarantee mean?

Tavex strives to have Sweden’s best rates when buying scrap gold (smycken). If you, as a customer, find another company in Sweden, that offers you a better price in Sweden, we will match this with another price improvement on your transaction. Call us on 086782030 for more information. The conditions for this can be read below:

In order for you, as a customer to be able to use our price policy when you are selling scrap gold to us, the time and date for the comparison must be the same for the transaction. Additionally, the price must be confirmed by phone in order for us to verify the price from the competitor. The offer is valid only when comparing prices to traders with permanent establishments in Sweden. The offer is valid provided that the competitor buys precious metal in accordance with current legislation. The offer is valid provided that the price of the competitor’s product does not exceed the so-called spot price for gold for the respective purities and the number of grams. The offer cannot be combined with discount offers. Tavex AB reserves the right to refuse this offer when buying scrap gold from companies.

Do you often get stolen gold?

All the gold products that we buy are documented and stored safely and securely. Tavex works in close cooperation with the police, so that the police can go through the gold items to check for stolen goods. The close cooperation with the Police makes Tavex Guldkuvert one of the least successful for thieves.

What times are you open?

We are open for calls and visits from Monday to Friday, from 09.00 -18.00 in the head office.  You can check our opening hours for different offices here: Opening hours. Deviations from regular opening hours during special holidays will be posted in our news section. However, please note that it is possible to order a Tavex Guldkuvert via our webpage, any time of the day, all year round. Your information is processed on the next working day.

Do you buy silver?

No, we do not buy silver jewelry at the moment. However, if you have a large amount of silver jewelry, please contact us on 08 678 20 30.

Do you buy stones/beads?

You can send in items that have stones or beads. However, we do not value these and you do not get paid for them, as they rarely have a second-hand value.

If you want to keep the stones/beads, we recommend that you remove these before sending in your items. The price of the gold that we pay out, is not reduced if the object is damaged in connection with this.

You did not get an answer to your question? Call us on 08 678 20 30 (Monday to Friday,09:00 – 18:00)