Frequently asked questions

1. Delivery
2. Insurance
3. Packaging
4. Shipment Tracking
5. Delays
6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Stockholm.

A. Delivery by Postnord: Your products will be dispatched after we have received full payment for your order. Currently, delivery time varies for different products. You will receive a notification by SMS or mail when your package has arrived.

B. Self pick-up: you can also personally pick up your order at one of our offices in Stockholm after we notify you that your order is ready for pick up.

In both instances, you need to bring a valid ID to collect the products.

2. Insurance

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.

Our products are always insured when transported to the customer. We use County Insurance.
Tavex AB has been authorised to trade Precious Metals by the Swedish Police. Authorisation number: AA572-95480-2011 (since 05.12.2011)

3. Packaging

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment Tracking

Once the products have been packaged, the tracking number is sent to your email address. On the Postnord homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charges below are only applicable to deliveries within Sweden. If you wish to have your products delivered to another country, please contact us on +46 8 678 20 30 or by email at tavex@tavex.se for prices and terms.

If you are planning on ordering both silver and gold, your applied shipping price will be of the higher bracket. For example, if you buy 100 grams of gold (299 SEK Fee) and 6000 grams of silver (399 SEK Fee), you will pay 399 SEK for shipping.

In orders where you purchase silver, 25% of the shipping price will be charged as VAT and will be shown on the buy invoice. Please note that the prices above are shown with VAT included. Following, orders with gold shall not apply VAT in the delivery cost.

If you make an order with both silver and gold, VAT charges will come into effect as well, however only for the silver that has been ordered.

Buy Online from Tavex

To place an online order, just follow these six easy steps:

1. Choose your Products
Find the desired products under our product category list (Gold Bars | Gold Coins | Silver Bars | Silver Coins) and add them to your shopping cart by clicking the “Add to Cart” button.

2. Check your Cart
The shopping cart provides you with an overview of the total value of your order and enables you to easily add to or take away the products you have previously chosen. Once you feel ready to finalise your order, just click the “Checkout” button that is visible at the bottom right of your shopping cart window.

3. Checkout
In the checkout window, we ask you to select a delivery option (self pick-up or insured mail), and to fill in the required personal information either as a member or as a guest. Review that you have filled in all the details correctly and thereafter click the “Order” button that is visible at the bottom right of your checkout window.

4. Confirmation
Your order is now placed and an invoice containing the payment details and the instructions on how to transfer the funds is automatically sent to the email address you provided during the checkout.

5. Make Payment
The clearing of your funds may take 1-2 business days depending on your bank. We will always notify you by email when we have received your payment. Click here to read more about our payment options.

6.  Take Delivery of your Products
Depending on the delivery option you selected during checkout, the products are delivered to you by insured mail, or will be waiting for you to personally pick them up at our office. Click here to read more about delivery.

Buy Over the Counter from Tavex

Just walk into one of our five offices in Stockholm and buy over the counter. Click here to see our opening hours. For purchases over the counter, Tavex accepts cash and foreign currency.

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

Tavex accepts bank wire transfers and debit/credit card for online purchases.

A. Trustly (recommended)

1. How does Trustly work?
Demo of the flow  (example with a british bank)

2. Why pay with Trustly?
Paying with Trustly means instant satisfaction, watertight security and super simple payments. You never need to worry about remembering your login details or about an expiring card. And your personal data is yours to keep.

3. What is Trustly?
Trustly’s online bank payments aim to enhance the payment flow between you and the business you’re buying from. We do this by connecting online businesses to consumers directly through the bank account – the hub of people’s finances. No need for app downloads, use of cards or lengthy registration. Our covered markets are in Europe and the US. Always putting you, the end user, first, we enable fast, simple and secure transactions on any device with bank-level security for peace-of-mind.

Trustly is a licensed payment institution authorised and supervised by the Swedish Financial Supervisory Authority. We hol a European Payments Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC) and directive (EU) 2015/2366 on payment services (PSD2). As a user there is no need to register at Trustly and we never store any information that can be used to access your bank account. Trustly uses the highest encryption standard available, in addition to the banks’ security system. (Read more)

B. Invoice: Once you have placed an order through the online shop, a pro forma invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. If the receiving currency is not SEK you need to contact us for the rates and account information to make the payment.

Clearing of the funds: The clearing of your payment may take 1-2 business days depending on who you bank with.

C. Debit/Credit Card (no fee)

Paying Over the Counter

For purchases over the counter, Tavex accepts cash, foreign currency and debit cards.

A. Foreign currency: Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Swedish kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on 08-678 20 30 or by email at tavex@tavex.se for more information regarding this service.

B. Debit card: We accept Visa, Mastercard and Maestro debit cards. There is no fee on debit cards. We do not accept American Express and Diners cards. For purchases over SEK 10,000, we are required to ask you for a valid identification document to verify that you are the rightful cardholder.

OBS! We do not accept credit cards, business cards or foreign cards over the counter.

Anti-money laundering regulations

For large or frequent transactions, we are required by Swedish law to ask for a copy of a valid ID and documentation regarding the origin of the funds.

There is a fee (depending on the amount and the currency) when exchanging small denominated banknotes into bigger ones.

There is a fee (depending on the amount) when exchanging Swedish coins into banknotes.

For further information, please contact us on 08-678 20 30 or at tavex@tavex.se for further information.

Although we can arrange large sums of foreign currency at short notice, we recommend that you contact us on 08-678 20 30 or at tavex@tavex.se in order to reserve the currency.

There are no fees when buying currencies at Tavex. When selling currencies that have not been bought from Tavex, a fee of SEK 39 will apply.

We only buy and sell currencies that are listed on our website.

All the currencies we work with and their respective exchange rates can be found on our website at www.tavex.se

Please take note that all the currencies we sell we obviously buy back.

Investment gold has been sold without VAT since 1 January 2000 within the EU. Investment silver coins & bars carry 25% VAT in Sweden.

No, in normal cases we only sell products we have in stock. You as a customer can therefore count on the gold you ordered being available for delivery or have already been purchased from our suppliers and can be sent in the near future.

Tavex is also a wholesaler of precious metals to other retailers. Every contract is tailored to the individual client. If you are a company that is interested in working as a reseller of Tavex’s products, please call us on +46 08-758 23 30 or by email at tavex@tavex.se.

We offer volume discounts on gold and silver purchases, which are displayed under each product description. For orders that exceed EUR 300,000 please contact us on 08-678 20 30 or by email at tavex@tavex.se to discuss even better prices.

Tavex is part of the Tavex Group which operates in eight countries (Sweden, Denmark, Norway, Finland, Poland, Bulgaria, Estonia and Latvia). The Group is Northern Europe’s largest dealer of precious metals and thus handles vast amounts of products. In addition, we are partners with well-known companies such as Valcambi, PAMP, the Perth Mint, the Austrian Mint and China Great Wall Coins Investments from whom we obtain our products. Therefore, we are able to offer extremely competitive prices.

We send all our products within the EU. Please call us on +46 08-758 23 30 or by email at tavex@tavex.se for more information.

It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +46 08-758 23 30 or by email at tavex@tavex.se about a possible order.

The order will automatically be cancelled if payment is not made within one hour of placing the order. If you want to cancel your order, please call us on +46 8 678 20 30 or by email at tavex@tavex.se.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit card.

Tavex currently only accepts prepayments.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. But we recommend that you inform us if this problem occurs on +46 08-758 23 30 or by email at tavex@tavex.se.

The spot is the current market-clearing price of gold or silver that is set by factors of supply and demand in the global financial markets. The spot price refers to 1 troy ounce of .999 fine gold or silver.

The bid (or buy as a layman’s term) is the price at which market participants, such as Tavex, are ready to buy gold or silver at any given time.

The ask (or sell as a layman’s term) is the price at which market participants, such as Tavex, are ready to sell gold or silver at any given time.

The spread is the difference between the ask and the bid price. For example, if the bid for a 1 ounce Gold Philharmonic is €1000 and the ask price is €1040 then the “bid-ask spread” is €40. A low bid-ask spread is often a good indicator of high liquidity. Products with high liquidity, such as the Gold Philharmonic coin, will have a lower bid-ask spread compared to other less well-known gold coins, which means that you, as an investor, will save money when trading in and out of your investment.
Every product that Tavex sells comes with a premium. A premium is added to cover the cost of the fabrication and distribution of the item. The premium is calculated by taking the price of a product minus the spot price of the metal. For example, if the current spot price of gold is €1020, and if Tavex sells a 1 ounce Gold Philharmonic for €1070 then the premium is €50.

Although the weight of gold and silver is sometimes quoted in kilograms or grams, the official weight measurement to gauge the mass of precious metals is the troy ounce. One troy ounce (oz) equals 31.1034768 grams. Note that a troy ounce is not the same as an avoirdupois ounce (more commonly known as the kitchen ounce) which equals approximately 28.34 grams.

The purity of gold and silver is measured in millesimal fineness, which denotes the purity of the metal in parts per thousand. For example, the PAMP 100 gram gold bar contains a gold fineness of 999.9, which means that the bar is 99.99% pure gold. Another example, the $20 Double Eagle with a gross weight of 33.43624 grams contains a gold fineness of 900, which denotes a gold purity of 90% or 33.43 x 0.9 = 30.092 grams of pure gold.

In addition to fineness, the traditional purity measurement of gold is the karat (K). The highest karat rating is 24 and this equals or is greater than 99.9% pure gold. Gold jewellery in Europe most often contains a gold purity of 14 and 18 karats, which equals 14/24 = 58.3% and 18/24 = 75% pure gold respectively.