It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +46 08-758 23 30 or by email at firstname.lastname@example.org about a possible order.
The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit card.
When placing an order through our online shop, you can choose to have the products delivered to your local post office or to collect them in person at one of our offices in Stockholm.
A. Delivery by Postnord: Your products will be dispatched after we have received full payment for your order. Currently, delivery time varies for different products. You will receive a notification by SMS or mail when your package has arrived.
B. Self pick-up: you can also personally pick up your order at one of our offices in Stockholm after we notify you that your order is ready for pick up.
In both instances, you need to bring a valid ID to collect the products.
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money. The insurance only applies whilst the products are in transit and ceases to be valid once the shipping carrier obtains the recipient’s signature.
Our products are always insured when transported to the customer. We use County Insurance.
Tavex AB has been authorised to trade Precious Metals by the Swedish Police. Authorisation number: AA572-95480-2011 (since 05.12.2011)
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
Once the products have been packaged, the tracking number is sent to your email address. On the Postnord homepage, you use their tracking tool together with the tracking number you received and follow the shipping process of your order.
Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.
The shipping charges below are only applicable to deliveries within Sweden. If you wish to have your products delivered to another country, please contact us on +46 8 678 20 30 or by email at email@example.com for prices and terms.
|Grams of Gold||Fee in SEK||Grams of Silver||Fee in SEK|
If you are planning on ordering both silver and gold, your applied shipping price will be of the higher bracket. For example, if you buy 100 grams of gold (299 SEK Fee) and 6000 grams of silver (399 SEK Fee), you will pay 399 SEK for shipping.
In orders where you purchase silver, 25% of the shipping price will be charged as VAT and will be shown on the buy invoice. Please note that the prices above are shown with VAT included. Following, orders with gold shall not apply VAT in the delivery cost.
If you make an order with both silver and gold, VAT charges will come into effect as well, however only for the silver that has been ordered.
There are no fees when buying currencies at Tavex. When selling currencies that have not been bought from Tavex, a fee of SEK 39 will apply.
+46 08-678 20 30
Fill out the form now, click send, and you will receive the free gold envelope within 1-3 working days.
Place everything in the parcel and take it to your local post office where in exchange you will receive a receipt, which acts as your proof of ownership, and your tracking number. Remember, there are no fees or hidden charges.
We will receive the parcel within 1-3 working days. We will verify your items the same day we receive the parcel and will also inform you by phone and email that same day of our offer. We will always offer you the price for the items according to our up to date pricelist.
The cash is paid out the same day you accept our offer.