Terms and Conditions

General Terms for Purchase of Precious Metals and Other Products

1. GENERAL

These terms apply to Tavex AB’s (hereinafter referred to as “Tavex”) service Purchase of Precious Metals and other products (hereinafter referred to as “Purchase of Precious Metals”) and are valid for all orders (purchases and sales) of precious metals and other products, whether they are made via Tavex’s website (hereinafter referred to as “the Website”), by telephone, or over the counter in one of Tavex’s stores. By placing an order to purchase from or by agreeing to sell to Tavex, you thereby accept the following terms. In addition to these terms, the current price list between Tavex and the Customer applies.

2. INFORMATION ABOUT TAVEX AND SUPERVISORY AUTHORITIES

Tavex AB
Registration number: 556671-1189
Postal and visiting address: Smålandsgatan 9, 111 46 Stockholm
Telephone number: +46 (0)8 678 20 30
Email address: tavex@tavex.se
Website: www.tavex.se
The board is based in Stockholm

Tavex is a limited company registered in the Anti-Money Laundering Registry at the Swedish Companies Registration Office and is supervised by:
County Administrative Board Stockholm
Postal address: Box 22067, 104 22 Stockholm
Telephone number: +46 (0)10 223 10 00
Email address: stockholm@lansstyrelsen.se
Website: www.lansstyrelsen.se/stockholm

Additional information about Tavex, its operations, as well as products and services, is available on Tavex’s website www.tavex.se, in Tavex stores, and by telephone or chat via Tavex’s customer service.

3. SPECIAL INFORMATION ABOUT DISTANCE CONTRACTS

THE DISTANCE SELLING ACT

The service Purchase of Precious Metals is not covered by the provisions on the right of withdrawal in the law (2005:59) on distance and off-premises contracts (the Distance Selling Act), as the price list applied by Tavex at any given time depends on such market fluctuations that Tavex cannot influence and which may occur during the withdrawal period.

PRICES AND FEES

When purchasing precious metals online, Tavex applies the current precious metal prices and the fees stated in Tavex’s current price list at any given time.

4. USE OF TAVEX’S SERVICE PURCHASE OF PRECIOUS METALS ONLINE

BANK DAY AND TIME OF RECEIPT OF ORDER

By “bank day,” a day is meant when Tavex is open for business to the extent required for carrying out a payment transaction. If the time of the online product order is not a bank day, the order is considered to have been received by Tavex on the following bank day. Unless otherwise stated in the terms, Tavex uses a cutoff time at 3:00 PM every bank day, meaning that an order received from the Customer after the cutoff time is considered to have been received the following bank day.

PAYMENT INSTRUMENTS

The use of Tavex’s service Purchase of Precious Metals online requires that the Customer pays with a debit or credit card, via Trustly, or via bank transfer.

TIME OF TRANSACTION

The time of transaction is the point in time when the Customer approves a payment on the Website, and Tavex has the right to charge the Customer.

ORDER AND PAYMENT

The order and payment for products are made on Tavex’s website. The Customer receives information on the website about the current price list. When placing an order, the Customer must fill in their full name, email address, postal address, telephone number, and personal identification number, which products are desired, and the quantity. These details should be provided in the marked fields on the order page on the Website. When the Customer provides their personal details, the Customer agrees that Tavex will obtain or confirm address information about the Customer’s registered address or special postal address from the National Personal Address Register (SPAR). For more information about the processing of personal data, see point 8.
When the Customer has filled in all the details that Tavex needs to handle the order, the Customer can choose the desired delivery method. If the Customer wishes to pick up their products in one of Tavex’s stores, the Customer must also indicate the store. If the Customer wants to collect their delivery from a postal agent, the Customer will receive a notification from PostNord Sweden AB (hereinafter referred to as “PostNord”), about when and if the ordered product has been delivered for collection at the agent. To receive messages via SMS, the Customer must enter their mobile phone number in the designated box when placing the order. For the collection of orders in Tavex’s stores, an email will be sent to the specified email address when the products are ready for pickup.
Regarding payments with cards or Trustly, Tavex has the right to charge the Customer when the Customer approves the payment. The Customer is responsible for ensuring that sufficient funds are available at the time of the transaction. After the Customer has approved the payment, they will receive confirmation via email that the order has been made and that the payment is complete. Once the Customer has completed the payment, they cannot change the amount for which the order applies.
Payment must be made with the Customer’s own funds, and payment is therefore only allowed from a card where the Customer themselves are the cardholder or an account where the Customer themselves are the account holder.

IDENTIFICATION

Identification of the Customer takes place at the time of payment on the Website and upon delivery. If the personal identification number/name that the Customer has identified themselves with in the order does not match the rightful cardholder, account holder, or registered address/special address, the delivery will not be handed over.
MISUSE
Tavex has the right to cancel the purchase if it violates the law or regulation, or if Tavex suspects fraud.

PRICES

When paying for products, Tavex applies, at that moment, the current price list.
All prices are stated in Swedish kronor (SEK). If the Customer wishes to make payment in another currency, Tavex must be contacted by phone 08-678 20 30 or alternatively via email at tavex@tavex.se or chat to obtain the applicable exchange rate and conditions.

5.Sales of Precious Metals to Tavex

Buyback Prices

The buyback prices displayed on the website’s price list are for guidance only and indicate what Tavex would currently pay for items examined by one of the company’s precious metal experts. The amount the customer will receive may be higher or lower than the amount specified in the price list, depending on when the customer’s items arrive and the applicable price list at that specific time.
If the bar/coin is damaged, scratched, bent, or its original vacuum packaging is opened, Tavex will buy back the item at up to 96% of the spot price.
Bars and coins whose authenticity is questioned will undergo tests that may damage the item to determine purity. After purity is determined, the items are weighed and the customer is offered a price in accordance with the current buyback prices. If the customer declines the given offer, the items will be returned, and Tavex cannot be held liable for any damage caused to the items during the tests.

Identification

Tavex is legally obliged to identify the seller, meaning that the seller must present valid identification when selling precious metals to Tavex. The seller must also be at least 18 years old, the legal owner of the items, and also have the exclusive right to transfer the items’ ownership to Tavex.

Payment

When selling to Tavex, the customer can choose to receive their payment in cash or by bank transfer to an account belonging to the seller.

6. Delivery of Products and Identity Verification

Delivery of Products to Tavex Store

Products that the customer has purchased via Tavex’s “Buy precious metals online with pickup” service are available for pickup at the specified store from the date Tavex has notified the customer. This assumes that the information provided to Tavex during the order is correct and that the customer has not been informed by Tavex that the delivery has been obstructed. When products are picked up, the customer must present the order number and valid identification. The customer then signs to acknowledge receipt. Only personal handover is accepted, and proxies are not accepted.

Delivery of Products to Post Office (Registered Address)

Products that the customer has ordered will be shipped from Tavex within one (1) to five (5) banking days after payment has been made. This assumes that the information provided to Tavex is correct. Tavex sends products to the customer with insured and trackable shipment via PostNord. The order is sent to the customer’s registered address or special postal address. When the shipment is available for pickup at one of PostNord’s agents, the customer receives a notification from PostNord via a post slip and/or SMS if the customer has provided their phone number during the order. The customer can pick up the order at the post agent relevant to the customer’s registered address and special postal address. When products are picked up at the post agent, the customer must present valid identification. Then the customer signs to acknowledge receipt. Only personal handover is accepted, and proxies are not accepted.

All shipments are fully insured. Should the goods be lost or damaged during transport, Tavex reserves the right, at its own discretion, to send new products or refund the customer. The insurance is only valid as long as the goods are in transit and ceases to apply as soon as the shipping company has received the recipient’s signature.

Verification of Identification

The customer must present valid identification upon collection. Tavex reserves the right to determine which identification documents are to be accepted at any given time.

7. LIMITATION OF TAVEX’S LIABILITY

Tavex is responsible for carrying out the order that the Customer has made, provided that the Customer has placed a correct order. Tavex is not responsible for delays caused by PostNord or its agents. Tavex is not responsible for damage that the Customer may suffer due to errors in internet connection, or similar connection or other technical equipment that does not belong to Tavex. Tavex does not guarantee that an order can always be made via the Website and thus does not compensate for any additional costs that may arise if an order could not be made. Tavex is also not liable for damage resulting from Swedish or foreign legislation, Swedish or foreign authority action, war events, strikes, blockades, boycotts, lockouts, or other similar circumstances. The reserve regarding strikes, blockades, boycotts, and lockouts also applies if Tavex itself is the subject of or takes such conflict action. Damage that has occurred in other cases shall not be compensated by Tavex, if it has been normally careful. Tavex is only responsible for indirect damage in cases where the damage has been caused by Tavex’s gross negligence.

8. COMMUNICATION

Messages from Tavex sent by electronic communication to the specified electronic address or telephone number are considered to have reached the Customer upon dispatch. The Customer must inform Tavex of events that are significant for Tavex after ordering and payment of the online Purchase of Precious Metals service has been completed. Tavex has the right to document the customer’s communication with Tavex.

9. PROCESSING OF PERSONAL DATA

When you contact Tavex, apply for or use any of Tavex’s services, personal information about you, such as name, social security number, contact details, transaction details, and others, is handled. This is partly information you provide yourself, otherwise, it may involve data generated internally or obtained from another source. For information on how we process your personal data, please see Tavex’s current Data Protection Policy available at www.tavex.se.

10. TRANSFER OF AGREEMENT

Tavex has the right to transfer all or part of its rights and obligations in accordance with these terms. Tavex also has the right to use subcontractors to fulfill its obligations. The Customer does not have the right to transfer his/her rights and obligations under these terms.

11. COMPLAINTS

If the Customer has complained about Tavex’s Precious Metal Purchase service but does not accept Tavex’s assessment in the complaint matter, the Customer can write to Tavex’s complaint officer at the address: Tavex AB, Complaint Officer, Smålandsgatan 9, 111 46 Stockholm. The Complaint Officer can also be reached at the email address tavex@tavex.se. The Complaint Officer investigates the matter and returns to the Customer with a written response, verbally by phone, or via email.

12. INTERPRETATION AND APPLICATION

Interpretation and application of this agreement shall be in accordance with Swedish law. Disputes arising from this agreement shall be resolved by a Swedish court.

General Terms and Conditions for Online Currency Purchase

1. GENERAL

These terms and conditions apply to Tavex AB’s (hereinafter referred to as “Tavex”) service for online currency purchases, and to individual persons (hereinafter referred to as “Customer”). Through the online currency purchase service, the Customer can order and pay for foreign currency via Tavex’s website (hereinafter referred to as “Website”). The foreign currency is then picked up by the Customer at a postal agent or at one of Tavex’s stores. In addition to these terms, the current exchange rate and price list between Tavex and the Customer also apply.

2. INFORMATION ABOUT TAVEX AND REGULATORY AUTHORITIES

Tavex AB
Organization number: 556671-1189
Postal and visiting address: Smålandsgatan 9, 111 46 Stockholm
Telephone number: + 46 (0)8 678 20 30
Email address: tavex@tavex.se
Website: www.tavex.se
The board’s seat is in Stockholm

Tavex is a limited company and has a license for currency exchange, as well as being an agent for the Estonian payment institution TavexWise AS, and through them has permission to provide payment services. Tavex is under the supervision of the Swedish Financial Supervisory Authority.

3. SPECIFIC INFORMATION ABOUT DISTANCE CONTRACTS

The service for online currency purchase is not covered by the provisions on the right of withdrawal in the law on distance contracts, as the exchange rate applied by Tavex at any given time is subject to market fluctuations that Tavex cannot influence and that may occur during the withdrawal period.

PRICES AND FEES

When purchasing through the online currency purchase service, Tavex applies the current exchange rate and the fees stated in Tavex’s current price list at any given time.

4. USE OF TAVEX’S ONLINE CURRENCY PURCHASE SERVICE

A bank day refers to a day when Tavex is open for business to the extent required for conducting a payment transaction. If the time of the online currency order is not a bank day, the order is considered to have been received by Tavex during the next bank day.

PAYMENT INSTRUMENTS

To use Tavex’s online currency purchase service, the Customer must pay with a debit or credit card or via Trustly.

TRANSACTION TIME

Transaction time is the point in time when the Customer approves a payment on the Website, and Tavex has the right to debit the Customer.

ORDER AND PAYMENT

Ordering and payment for the foreign currency are done on Tavex’s website. The Customer is informed on the Website about the current exchange rate and how much the amount in the selected currency will be.

IDENTIFICATION

In order to carry out an order, a Swedish personal identification number and a Swedish registered address/specific address are required.

ABUSE

Tavex has the right to cancel the purchase if it violates any law or regulation, or if Tavex suspects fraud.

RATES AND ROUNDING

When paying for foreign currency, Tavex’s current exchange rate at the time is applied.

PURCHASE LIMIT

The purchase of foreign currency is limited to a maximum amount of ten thousand (SEK 10,000) kronor per transaction time.

5. DELIVERY OF CURRENCY AND IDENTITY DOCUMENT CHECK DELIVERY OF CURRENCY TO TAVEX STORE

The foreign currency purchased by the Customer via Tavex’s online currency buying service, with pick-up at any Tavex store, will be available for pick-up at the designated store from the date Tavex has notified the Customer. This is provided that the information given to Tavex during the order is accurate, and that the Customer has not been informed by Tavex that the delivery is obstructed. When picking up the currency, the Customer must present the order number and a valid identification document. The Customer should then acknowledge receipt. Only personal delivery is accepted, and proxies are not accepted.

DELIVERY OF CURRENCY TO POSTAL AGENT (REGISTRATION ADDRESS)

The foreign currency ordered by the Customer will be sent by Tavex within one (1) to five (5) business days after payment has been made via the Website. This is provided that the information given to Tavex is accurate. Tavex sends the currency to the Customer via an insured and traceable shipment through PostNord. The order is sent to the Customer’s registration address or special postal address. When the shipment with foreign currency is available for pick-up at one of PostNord’s agents, the Customer will receive a notification from PostNord via a post slip and/or via SMS, if the Customer has provided their phone number during the order. The Customer can pick up the foreign currency at the postal agent corresponding to their registration address and special postal address. When picking up the currency at the postal agent, the Customer must present a valid identification document and then acknowledge receipt. Only personal pick-up is accepted; proxies are not accepted.

IDENTITY DOCUMENT CHECK

The Customer must present a valid identification document when picking up. Tavex reserves the right to determine which identification documents will be accepted at any given time.

UNCLAIMED CURRENCY

The shipment with the currency will remain at the postal agent for pick-up for fourteen (14) days. If the shipment is not picked up within this time, it will be returned to Tavex. Upon receiving the returned shipment, Tavex will refund the sum to the Customer, using the same card used at the time of purchase. An administrative fee will be charged by Tavex to cover additional costs. The fee will be deducted from the amount before the refund is made.

IF THE ORDERED CURRENCY IS NOT AVAILABLE

If Tavex cannot deliver the foreign currency within the aforementioned time, Tavex will contact the Customer to inform them that the currency cannot be delivered and that the purchase will be canceled. If Tavex cannot contact the Customer, the purchase amount will be refunded to the card used for the purchase. During the refund, Tavex will pay back the exact amount the Customer paid.

6. LIMITATION OF TAVEX’S LIABILITY

Tavex is responsible for executing the order made by the Customer, provided that the Customer has placed a correct order. Tavex is not responsible for delays caused by PostNord or its agents. Tavex is also not responsible for any damage the Customer may incur due to an internet connection failure, or similar connections or other technical equipment not owned by Tavex. Tavex does not guarantee that a currency order can always be made via the Website and therefore will not reimburse any additional costs that may arise if an order cannot be made.

Tavex is further not liable for damages resulting from Swedish or foreign legislation, Swedish or foreign government action, war events, strikes, blockades, boycotts, lockouts, or similar circumstances. The reservation regarding strikes, blockades, boycotts, and lockouts applies even if Tavex itself is the subject of or takes such conflict action.

Damage incurred in other cases will not be compensated by Tavex unless it has been grossly negligent.

7. COMMUNICATION

Messages from Tavex sent via electronic communication to the specified electronic address or phone number are considered to have reached the Customer upon sending. The Customer should notify Tavex of any event significant to Tavex after the order and payment for the online currency buying service have been made. Tavex reserves the right to document the Customer’s communication with Tavex.

8. HANDLING OF PERSONAL DATA

When you contact Tavex or apply for or use any of Tavex’s services, personal information about you, such as name, social security number, contact information, transaction data, etc., is handled. This involves both information you provide yourself and other information generated internally or sourced from another party. For information on how we process your personal data, see Tavex’s current Data Protection Policy available at www.tavex.se.

9. TRANSFER OF AGREEMENT

Tavex has the right to transfer all or parts of its rights and obligations under these terms. Tavex also has the right to employ subcontractors to fulfill its obligations. The Customer does not have the right to transfer their rights and obligations under these terms.

10. COMPLAINTS

If the Customer has complained about Tavex’s online currency buying service but does not accept Tavex’s assessment of the complaint, the Customer may contact Tavex’s complaint manager in writing at the address: Tavex AB, Complaint Manager, Smålandsgatan 9, 111 46 Stockholm. The Customer can also reach the Complaint Manager via email at tavex@tavex.se. The Complaint Manager will investigate the matter and respond to the Customer in writing, verbally via phone, or via email.

11. INTERPRETATION AND APPLICATION

Interpretation and application of this agreement will be in accordance with Swedish law. Disputes arising from this agreement will be resolved by a Swedish court.