Terms and Conditions

Please read these Terms and Conditions carefully as they apply to all orders, purchases, and sales, whether made via the website www.tavex.se, by telephone, or over the counter in one of the offices of Tavex. By placing an order to purchase from or by agreeing to sell to Tavex, you hereby accept the following conditions.

1. Placing an order with Tavex
2. Order Cancellation
3. Delivery of Precious Metals
4. Insurance
5. Sale to Tavex
6. Prices
7. Customer data
   
8. Intellectual property rights

1. Placing an order with Tavex

An order placed with www.tavex.se/en is considered an intention to buy at the given price. Upon placing an order, the customer will automatically receive an offer with payment details and instructions on how to transfer the money to Tavex.

The payment must be made as soon as possible. If there are any questions or clarifications needed, the Tavex support team will be glad to be help at tavex@tavex.se. The order is finalised and cannot be reversed once the money has been transferred to Tavex’s account.

2. Order Cancellation

The customer retains the right to cancel an order until payment to Tavex’s account has been made. The order will automatically be cancelled should the customer fail to make a timely transfer.

Tavex retains the right to annul the order should the sale become impossible for extraordinary reasons. Potential circumstances for annulling an order are the following:

• Computer crash, causing disturbances to the data on product prices and inventory.
• The ordered products are not in stock as anticipated.
• Extraordinary situations on the world market, causing major changes in the price of precious metals.

Upon annulment of an order, Tavex will contact the customer to specify new terms and conditions or will immediately return all funds transferred by the customer.

3. Delivery of Precious Metals

Tavex dispatches the products within 24 hours of receiving the customer’s payment. Should a delivery delay occur, or if the ordered product is out of stock, Tavex will always contact the customer by email in order to specify the conditions of delivery.

Delivery prices which are given during the checkout process apply only if the package is delivered within Sweden. Delivery conditions and prices abroad are agreed on a case-by-case basis. Please contact us by telephone on +46 8 678 20 30 or by email at tavex@tavex.se.

4. Insurance

Tavex fully insures all its shipments. Should the items become lost or damaged during transit, Tavex reserves the right at its own discretion to re-ship the items or refund the customer. The insurance only applies whilst the items are in transit and ceases to be valid once the shipping carrier obtains the signature of receipt.

5. Sale of investment gold and silver to Tavex

A. Repurchase Price

The buyback prices that are displayed on www.tavex.se for investment gold and silver are for guidance only and indicate what Tavex would pay right now for items that have been checked by one of the company’s precious metals experts. The amount the client will receive might be more or less than the amount shown on our website, depending on when the client’s item(s) are received and the price of gold or silver at that specific time of the day.

The shown buyback prices of investment gold and silver products are valid only for manufacturers who are represented by Tavex. If the investment gold or silver bar/coin derives from another manufacturer, or if the bar/coin is damaged, scratched, bent, or has had its original vacuum-sealed packaging opened, then Tavex will buy back that product at no more than 96 % of the spot price.

Bars or coins whose authenticity is called into question, will have their purity tested by non-destructive or destructive tests. After the purity is determined, the items are weighed and a price is offered to the client according to the current buyback prices found on www.tavex.se. Should the client refuse the given offer, the items will be returned and Tavex shall not be held responsible or liable for any damage caused to the items from the testing process.

B. Proof of Identity 

Tavex is by law required to identify the seller, which means that the seller will be required to present a valid identification document when selling gold or silver to Tavex. The seller also needs to be at least 18 years of age, the legal owner of the items (please bring purchase receipts of the items you wish to sell), and also have the sole right to transfer the ownership of the objects to Tavex.

C. Payments

For all sales, the client will, depending on personal preference, receive his payment in one of the following ways:

1. Cash in hand: Please note that even though there are no clear limits on how much you are allowed to withdraw as cash, in some cases we might require further information.
2. Transfer to bank account: the owner of the bank account needs to be the same person that sells the gold or silver items to Tavex.

6. Prices

All prices are in Swedish kronor (SEK). If you wish to make payment in any other currency, please call us on +46 8 678 20 30 or send an email to tavex@tavex.se for currency exchange rates or other terms and conditions.

7. Customer data

Tavex needs the customer’s personal information in order to contact the customer regarding their purchase or sell order and other issues related to them. Tavex respects and acts in accordance with the Swedish law for handling personal information (GDPR – General Data Protection Law) and will not pass on customer data to third parties.