How to Pay

Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.

Paying an Online Order

Tavex accepts bank wire transfers and debit/credit card for online purchases.

A. Trustly (recommended)

1. How does Trustly work?
Demo of the flow  (example with a british bank)

2. Why pay with Trustly?
Paying with Trustly means instant satisfaction, watertight security and super simple payments. You never need to worry about remembering your login details or about an expiring card. And your personal data is yours to keep.

3. What is Trustly?
Trustly’s online bank payments aim to enhance the payment flow between you and the business you’re buying from. We do this by connecting online businesses to consumers directly through the bank account – the hub of people’s finances. No need for app downloads, use of cards or lengthy registration. Our covered markets are in Europe and the US. Always putting you, the end user, first, we enable fast, simple and secure transactions on any device with bank-level security for peace-of-mind.

Trustly is a licensed payment institution authorised and supervised by the Swedish Financial Supervisory Authority. We hol a European Payments Services Provider (PSP) license in accordance with the Payment Services Directive (PSD, 2007/64/EC) and directive (EU) 2015/2366 on payment services (PSD2). As a user there is no need to register at Trustly and we never store any information that can be used to access your bank account. Trustly uses the highest encryption standard available, in addition to the banks’ security system. (Read more)

B. Invoice: Once you have placed an order through the online shop, a pro forma invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. If the receiving currency is not SEK you need to contact us for the rates and account information to make the payment.

Clearing of the funds: The clearing of your payment may take 1-2 business days depending on who you bank with.

C. Debit/Credit Card (no fee)

Paying Over the Counter

For purchases over the counter, Tavex accepts cash, foreign currency and debit cards.

A. Foreign currency: Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into Swedish kronor upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on 08-678 20 30 or by email at tavex@tavex.se for more information regarding this service.

B. Debit card: We accept Visa, Mastercard and Maestro debit cards. There is no fee on debit cards. We do not accept American Express and Diners cards. For purchases over SEK 10,000, we are required to ask you for a valid identification document to verify that you are the rightful cardholder.

OBS! We do not accept credit cards, business cards or foreign cards over the counter.

Anti-money laundering regulations

For large or frequent transactions, we are required by Swedish law to ask for a copy of a valid ID and documentation regarding the origin of the funds.